Frequently Asked Questions
What does it cost to visit the Museum?
The Museum is free. However, we encourage $5 donations to support the Museum’s educational programs.
Where do I park?
Please see the “Parking” section at the bottom of this page.
Is photography allowed in the Museum?
Only personal, noncommercial photography/videography without flash is permitted.
Where are the restrooms?
Restrooms are located on the lower level of the Museum.
Where can I check my coat?
We have an unmonitored coat rack in the Great Engines Hall. The Museum is not responsible for lost or stolen goods.
Are cellphones permitted in the galleries?
Please be considerate when using your phone, as there may be tours in progress.
Is food or alcohol permitted in the Museum?
Neither are allowed unless you are holding a Private Event.
I am a member of a community organization, and I would like to hold a meeting at the Museum. What do I need to know?
If you are a member of a 501(c)3 organization in Brighton, Newton, or Brookline, you can rent our Community Room for a nominal fee. Please call the Museum for details.
Take Green Line “B” to the Chestnut Hill Avenue Station. Walk down Chestnut Hill Avenue toward Cleveland Circle. Walk 7-10 minutes west on Beacon Street, with the reservoir on your right. The Waterworks Museum will be on your left.
Take the Green Line “C” to Cleveland Circle Station. Walk 7-10 minutes west on Beacon Street, with the reservoir on your right. The Waterworks Museum will be on your left.
Take the Green Line “D” to Reservoir Station. Walk to your right toward Cleveland Circle. The reservoir will be ahead of you, and a park on the left. Turn left onto Beacon Street. Walk 7-10 minutes straight up Beacon Street, with the reservoir on your right. The Waterworks Museum will be on your left.
The Waterworks Museum is committed to providing a quality experience for all our visitors. The exhibits, programs, and restrooms are accessible to visitors with various challenges, or for whom English is a second language. The handicapped access door and parking space are located on the western side of the building. After coming up the ramp, please ring the bell and someone will let you in the building. For more information, please call the museum at 617-277-0065.
Please note that parking is limited. There are only 30 parking spaces in the Waterworks complex allocated for exclusive use by the Museum. Please park in spaces labeled “Museum Visitor.” The condominium property manager enforces the Museum’s parking policy.
School buses will park offsite, except during drop-off and pick-up.